Privacy
At Austin Jetski, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website and rental services.
Information We Collect:
- Personal Information: When you make a reservation or contact us through our website, we may collect personal information such as your name, email address, phone number, and billing information.
- Rental Information: We collect information related to your rental reservation, including rental dates, preferences, and any special requests.
- Usage Data: We may collect data about your use of our website, including your IP address, browser type, pages visited, and other usage statistics.
How We Use Your Information:
- To Process Reservations: We use the information you provide to process your rental reservations and communicate with you regarding your booking.
- Customer Service: We may use your information to respond to inquiries, provide assistance, and address any concerns or issues you may have.
- Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our services.
- Improving Our Services: We analyze usage data to improve our website, services, and customer experience.
Data Security:We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption technology to safeguard sensitive data transmitted during online transactions.
Disclosure of Information:We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations.
Third-Party Links:Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Data Retention:We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Your Rights:You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us using the information provided below.
Changes to This Privacy Policy:We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website.
Contact Us:If you have any questions or concerns about our Privacy Policy, please contact us.
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.
Cancellations
At Austin Jetski, we understand that plans may change unexpectedly. Our cancellation policy is designed to be fair to both our customers and our business operations. Please review the following guidelines regarding cancellations:
- Cancellation Period: Cancellations must be made within a 24 hour time frame prior to the scheduled rental start time. The cancellation period and any associated fees are outlined below:
- Standard Rentals: Cancellations made at least 24 hours before the rental date qualify for a full refund. Cancellations made less than 24 hours in advance will be refunded at 50%.
- Peak Season or Special Events: Cancellations made at least 24 hours before the rental date qualify for a full refund. Cancellations made less than 24 hours in advance will be refunded at 25%.
- Cancellation Procedure: To cancel your reservation, please contact us as soon as possible using the contact information provided on our website or booking confirmation. Please provide your reservation details for expedited processing.
- Refunds: Refunds for cancellations made within the cancellation period will be processed using the original payment method. Please allow 7-14 business days for the refund to reflect in your account.
- Safety Deposit Refund
- Deposit Requirement: The Renter shall provide a safety deposit in the amount of $250 prior to taking possession of the jet ski. This deposit is intended to cover any potential damages to the jet ski or equipment, late returns, or breaches of this Rental Agreement.
- Inspection and Condition: Prior to the rental period, the Renter agrees to participate in a comprehensive walkthrough and inspection of the jet ski with an authorized representative of the Owner. The condition of the jet ski will be documented, with any pre-existing damages noted in the rental agreement.
- Return Inspection: Upon conclusion of the rental period, the Owner or an authorized representative will inspect the jet ski to assess its condition. The Renter is encouraged to be present during this inspection.
- Refund Conditions:
- The Safety Deposit will be fully refunded to the Renter within 1-7 business days following the end of the rental period, provided that the jet ski is returned on time, undamaged, in the same condition as when it was rented, and with all accompanying equipment accounted for and undamaged.
- In the event the jet ski is returned with damages not previously documented, or there are missing items from the accompanying equipment, the cost of repair or replacement will be deducted from the Safety Deposit. The Owner will provide an itemized invoice detailing the deductions made from the Safety Deposit.
- Should the costs of repairs, replacement, or additional services such as cleaning exceed the Safety Deposit, the Renter agrees to pay all additional costs within 30 days of receiving the invoice.
- Disputes: If the Renter disputes any deductions made from the Safety Deposit, they must notify the Owner in writing within 7 days after receiving the itemized invoice. The Owner and Renter will make reasonable efforts to resolve the dispute amicably. If the dispute is unresolved, the parties agree to settle the dispute through mediation before seeking any other legal remedies.
- Non-refundable Circumstances: The Safety Deposit will not be refunded if the Renter:
- Fails to return the jet ski at the agreed-upon time and date without prior notification and approval from the Owner.
- Uses the jet ski in a manner that violates the terms of this Rental Agreement or local, state, and federal laws.
- Late Cancellations or No-Shows: Cancellations made outside of the specified cancellation period or no-shows will not be eligible for a refund. The full rental amount will be charged to the payment method on file.
- Weather-Related Cancellations: In the event of inclement weather or unsafe water conditions, we may cancel or reschedule rentals for the safety of our customers. Weather-related cancellations made by Austin Jetski will be eligible for a full refund or rescheduled booking.
- Exceptions: We understand that unforeseen circumstances may arise, and we are open to considering exceptions to our cancellation policy on a case-by-case basis. However, please note that not all situations may qualify for an exception. We will carefully review each request and determine whether it meets our criteria for consideration. Examples of potential exceptions include documented medical emergencies, documented travel disruptions, or other extenuating circumstances beyond the customer's control. Please contact us directly to discuss your situation, and we will do our best to accommodate your needs within our discretion.
- Policy Updates: We reserve the right to update or modify our cancellation policy at any time. Any changes will be communicated to customers via our website or booking confirmation.
By making a reservation with Austin Jetski, you acknowledge that you have read, understood, and agreed to our cancellation policy. We appreciate your cooperation and understanding. If you have any questions or need further assistance, please don't hesitate to contact us.
